What Are You Looking For?
  • Fast delivery
  • 100% satisfaction guarantee!
  • Live support
  • Secure payments
  • +45-71468061
  • info-ikast@grobasket.com
  • orders-ikast@grobasket.com
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+45 50284555

Shipments and Returns

1. When will I receive my ordered Goods?

During the checkout you have the space to enter the additional information, where you can enter the date and time of delivery you wish to, and we make our best to deliver for you. orders placed after 17:00 CET will be delivered the next day.

If there are any delays in delivery due to unforeseen reasons, the same will be informed to you at the earliest.

2. How is the delivery done?

We have a dedicated and well trained team for handling all the deliveries through different modes, own delivery vehicle operating across the Copenhagen city who ensure timely & safe delivery of products to our customers and  outside Copenhagen will be handled by our industry leading delivery partners.

3. Is it possible to change the delivery address detail which is registered on the website?

Yes, you can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.

4. Are there any delivery charges applicable for my order?

1. Free shipping days – Saturday only if order is placed before 17:00 with minimum order value stated in point 3.
 
2.Non-free shipping days – No deliveries on any other days except Saturday.
The below delivery charges apply if order is placed before 17:00 with minimum order value stated in point 3 & 4.
 
3.Minimum order value:
7100 & 7120 – Vejle: DKK 299
7190 – Billund: DKK 299
8000, 8200, 8210, 8230, 8240, 8260 – Aarhus: DKK 299
8600 – Silkeborg: DKK 299
7330 – Brande: DKK 299
7400 – Herning: DKK 299
7430 – Ikast: DKK 299
6000 – Kolding DKK 299
 
4.Charges applicable:
7100 & 7120 – Vejle: DKK 35
7190 – Billund: DKK 35
8000, 8200, 8210, 8230, 8240, 8260 – Aarhus: DKK 35
8600 – Silkeborg: DKK 35
6000 – Kolding DKK 35
7330 – Brande: Free delivery
7400 – Herning: Free delivery
7430 – Ikast: Free delivery
 
FOR SAME DAY DELIVERY REMEMBER TO PLACE YOUR ORDER BEFORE 17.00 (applies for Saturday only)

5. What area does Grobasket.com deliver?

Grobasket.dk/IKAST provides the service in Copenhagen and outside Copenhagen currently.

6. How can I track delivery of my order?

You will receive email at every stage of your order processing, right from order confirmation till the delivery. But if you wish to know more details you can use our online chat or email us at Orders-ikast@grobasket.com.

7. Would I be informed if there is any delay in my order delivery?

In case of a delay, our customer support team will keep you updated on the same.

8. What should be the minimum order value for delivery?

The minimum order value is 299kr.

Dear Customers,

Delivery will take place only on Saturday and Sunday.

Thanks for your co-operation.

Best Regards,
Grobasket Team