{"id":1727,"date":"2023-10-04T12:25:31","date_gmt":"2023-10-04T12:25:31","guid":{"rendered":"https:\/\/grobasket.com\/ikast\/contacts-copy\/"},"modified":"2025-07-11T19:12:34","modified_gmt":"2025-07-11T17:12:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/grobasket.com\/ikast\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1727\" class=\"elementor elementor-1727\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f03054 e-flex e-con-boxed e-con e-parent\" data-id=\"3f03054\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-73d1b95 e-con-full e-flex e-con e-child\" data-id=\"73d1b95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-21030cc e-con-full e-flex e-con e-child\" data-id=\"21030cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ade700b elementor-widget elementor-widget-heading\" data-id=\"ade700b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GENERAL INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da5680d elementor-widget elementor-widget-ideapark-accordion\" data-id=\"da5680d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How to Login to Grobasket.dk Website?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>You can login to\u00a0<strong>Grobasket.dk<\/strong>\u00a0website by clicking on the\u00a0<strong>\u201cMY Account\u201d<\/strong>\u00a0tab at the top right corner of the Website, where existing users can login by entering their email address and password under the\u00a0<strong>ALREADY REGISTERED<\/strong>\u00a0space.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How to register at Grobasket.dk Website?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>You can register by clicking on the\u00a0<strong>\u201cMY Account\u201d<\/strong>\u00a0tab at the top right corner of the Grobasket.dk Website, where new users can create an account by entering their email address and press\u00a0<strong>\u201cCREATE AN ACCOUNT\u201d<\/strong>\u00a0and filling in the required details in the proceeding page. After your registration all your account details will be mailed to your registered email id.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Is registration process mandatory to shop in Grobasket.dk Website?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Yes its mandatory to buy(checkout) products from Grobasket.dk website. As a Guest or without login you can browse and add products to the cart but during the Checkout you will be prompted to login or register to finish the check out.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What User id can I use?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p><strong>User id<\/strong>\u00a0supported on\u00a0<strong>Grobasket.dk<\/strong>\u00a0website is your Facebook, Google login or you can create a separate login for grobasket.dk with your email address.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can I have multiple delivery addresses?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Yes, Under My Address please add your default billing and delivery addresses when placing an order. You may also add additional addresses, which can be useful for sending gifts or receiving an order at your office or parents.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can we Choose or mention delivery timing?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Usually the delivery will be between 18:00 \u2013 22:00 pm in the evening. During the check-out process in the comment field\u00a0 \u201cIf you would like to add a comment about your order, please write it in the field below\u201d, you can leave your comments so we will call and confirm your presence.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Is next day delivery possible?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Yes, we normally deliver on same day for order placed before 17:00 CET and If the order is placed after 17:00 CET, we will deliver the order by next day.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can I Modify the order after the order placement\/Check out?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>No, you will not be able to make any changes to your order after the order has been placed. However, you may contact our customer service number +45-50284555 and they will try and accommodate whatever possible during that time. But still, if the order has been dispatched, then no modifications are possible.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can I change my order delivery address after placing the order?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>After the Delivery has been shipped address cannot be changed. In case of an urgent requirement of change of time please contact our customer support team and we will try our best to accommodate your request.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Is it possible to add or remove products after Order placement?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>After the order has been placed successful, you will not be able to make modifications on the website. Please write an email to\u00a0<em><strong>orders-ikast@grobasket.com<\/strong><\/em>\u00a0for any modifications, so we can try to do our best.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Is there a chance that items not available from my order?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>This is a very unlikely to face this situation since unavailable products cannot be ordered or they are not displayed on the website. We make sure your order will be delivered as per your order. If in case of some the product is missing after the delivery, we make sure it reaches you or your money is returned for the product which is missing.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Is it possible to cancel an order?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>You can cancel an order before the start of Delivery, by contacting our customer support team.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">I am an existing customer, I want to place an order like last month, is it possible?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Yes, it is possible. Kindly login to\u00a0<strong>Grobasket.dk<\/strong>\u00a0website and go to the\u00a0<strong>\u201cMy Orders\/Order History\u201d in \u201cMy Account\u201d<\/strong>\u00a0section at the bottom of the web page.Now , you can see all the list of orders you placed, at the end of each order you will find reorder button, Kindly click on the REORDER button and you will moved to the check out page, were you can modify the list if you want and complete the order.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ba84a1 e-con-full e-flex e-con e-child\" data-id=\"7ba84a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2061111 elementor-widget elementor-widget-heading\" data-id=\"2061111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY RELATED<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9f3e54 elementor-widget elementor-widget-ideapark-accordion\" data-id=\"f9f3e54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">When will I receive my ordered Goods?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Your orders will be delivered between 19:00-21:30 . During the checkout you have space to enter additional information, where you can enter the date and time of delivery you wish to, and we will do our best to deliver your order.<\/p><p>Orders placed after 17:00 CET will be delivered during next day. If there are any delays in delivery due to unforeseen reasons, the same will be informed to you at the earliest.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How are Fruits and Vegetables Pricing?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Fruits and Vegetables pricing shown are for the day pricing. Pricing may vary while invoicing, if there is a change in the price on the day of delivery, which is rare to happen.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How are the fruits and vegetables weighed?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>In our website these items are priced by Gram \/ kilogram. Actual weight could vary a little due to its nature. Therefore if you have ordered fruits and vegetables 100 DKK per kg,we try to deliver the best weight what you ordered but the fruit and vegetables weight varies a due to its nature.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How is the delivery done?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>We have a dedicated and well trained team for handling all the deliveries by own delivery vehicle operating across the city through-out the day who ensure timely &amp; safe delivery of products to our customers. Outside Copenhagen to the entire Denmark delivery will be done through our Leading Channel Partners.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Is it possible to change the delivery address detail which is registered on the website?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Yes, you can change your delivery address on our website once you log into your account. Click on \u201cMy Account\u201d at the top right hand corner and go to the \u201cUpdate My Profile\u201d section to change your delivery address.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Are there any delivery charges applicable for my order?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p><strong><em><u>All the below postal code areas\u00a0 delivery takes place on Saturday from 18:00 \u2013 22:00pm and the min order value should be DKK-299 <\/u><\/em><\/strong><\/p><ul><li><strong><u>Free delivery <\/u><\/strong><\/li><\/ul><p>7330 - Brande, 7400 - Herning and 7430 -IKAST<\/p><p>\u00a0<\/p><ul><li><strong><u>No-free delivery \u2013 charges 35 DKK<\/u><\/strong><\/li><\/ul><p>7100 and 7120 - Vejle \u00a0and\u00a0 7190-Billund<\/p><p>8000, 8200, 8210, 8230 - Aarhus<\/p><p>8600 - Silkeborg<\/p><p><strong><u>Note: No delivery on other days, except Saturday<\/u><\/strong><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How can I track delivery of my order?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>You will receive email at every stage of your order processing, right from order confirmation till the delivery. But if you wish to know more details you can contact our customer support team.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Would I be informed if there is any delay in my order delivery?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>In case of a delay, our customer support team will keep you updated on the same.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What should be the minimum order value for delivery?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p><strong><em><u>All the below postal code areas\u00a0 delivery takes place on Saturday from 18:00 \u2013 22:00pm and the min order value should be DKK-299<\/u><\/em><\/strong><\/p><ul><li><strong><u>Free delivery <\/u><\/strong><\/li><\/ul><p>7330 - Brande, 7400 - Herning and 7430 -IKAST<\/p><ul><li><strong><u>No-free delivery \u2013 charges 35 DKK<\/u><\/strong><\/li><\/ul><p>7100 and 7120 - Vejle \u00a0and\u00a0 7190-Billund<\/p><p>8000, 8200, 8210, 8230 - Aarhus<\/p><p>8600 - Silkeborg<\/p><p><strong><u>Note: No delivery on other days, except Saturday<\/u><\/strong><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What are the conditions for home\/ door delivery?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>We always want to provide the best service to our valued customers and hence provide home deliveries across Copenhagen and beyond.<\/p><p>However, it is important that your address or dwelling should be easily accessible by our delivery personnel to\u00a0<em><strong>deliver at your door<\/strong><\/em>,\u00a0 keeping thier physical safety and well-being in mind.<\/p><ol><li>We will\u00a0<em><strong>NOT\u00a0<\/strong><\/em>be able to deliver to your door if you do not have a elevator and live above 1st floor of the building. We will of course be eager to do so if your order is small enough to carry easily or with your helping hand in case of large orders. We are always considerate, if the situation demands and would oblige to do our best to help women and elderly. However, pushing our personnel to deliver in the above cases will lead to heavy fines from the Occupational Health &amp; Safety department in Denmark, which will be transfered to your expense.<\/li><li>We will\u00a0<em><strong>NOT\u00a0<\/strong><\/em>be able to deliver to your door if you do not have proper parking available in and around your house or buidling. If you insist our personnel to do so, resulting in parking fines, we unfortunately, have to transfer the same to your expense.<\/li><li>In case of a large order with bags of Atta or Rice, We will\u00a0<em><strong>ONLY\u00a0<\/strong><\/em>\u00a0be able to deliver to your door if you lend a helping hand carrying your order with us.<\/li><\/ol><p>Thank you for your understanding and support.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1781fe4 e-con-full e-flex e-con e-child\" data-id=\"1781fe4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a902c49 e-con-full e-flex e-con e-child\" data-id=\"a902c49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af9c325 elementor-widget elementor-widget-heading\" data-id=\"af9c325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PAYMENT OPTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934195a elementor-widget elementor-widget-ideapark-accordion\" data-id=\"934195a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What Payment options are available?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><ol><li>You can pay for your order on Grobasket.com using the following modes of payment:<ol><li>Mobile Pay Payment on delivery<\/li><li>Cash-on-Delivery (Within Copenhagen Urban area)<\/li><li>Direct debit\/credit card payment using Nets\/Freepay.<\/li><\/ol><\/li><\/ol><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Are there any taxes in addition to the price shown? Is VAT added to the invoice?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>All the products displayed are including TAX. After placing the order, you will get the invoice with the product and tax split up, there is no hidden or additional charges.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What is Cash on delivery?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Cash on delivery means that you can pay cash for your order at the time of delivery of order at your doorstep.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What is Card on delivery?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Card on delivery is very simple, it works as you pay in a store or a taxi, you can pay through Credit or Debit card at the time of order delivery at your doorstep. Our delivery person will carry the card swiping \/ dipping machine if you have chosen the mode of payment as card on delivery.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">The discount e-Voucher -Where should I enter the Voucher code for the discount to be applied?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>During the checkout you can find a text box Voucher where you can fill in the voucher code so the discount will be automatically applied and your reduced final bill value can be seen before you make a payment.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dbec72 elementor-widget elementor-widget-heading\" data-id=\"6dbec72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ACCOUNT RELATED<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efcee05 elementor-widget elementor-widget-ideapark-accordion\" data-id=\"efcee05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What details I can find in \u2018My Account\u2019?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><ol><li>My Account\u2019 is available only for the registered customers.<\/li><li>Your Order history and details<\/li><li>Your credit slips<\/li><li>Your addresses \u2013 Billing, Delivery address<\/li><li>Personal information<\/li><li>Your vouchers<\/li><\/ol><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">I forgot my password?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>During the sign-in, Kindly click forget password and enter your registered email address, so an email with a password details will be sent to your email address<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72e01a0 e-con-full e-flex e-con e-child\" data-id=\"72e01a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-504a698 elementor-widget elementor-widget-heading\" data-id=\"504a698\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CUSTOMER SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a904731 elementor-widget elementor-widget-ideapark-accordion\" data-id=\"a904731\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How can I reach customer Care or give feedback\/complaints?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Our customer Care team is available throughout the week from\u00a0<strong>8.00 CET to 18.00 CET<\/strong> on working days. Kindly contact us via Phone or Whatsapp at <strong>+45-71468061<\/strong>\u00a0or via email at <a href=\"mailto:info-ikast@grobasket.com\"><strong>info-ikast@grobasket.com<\/strong><\/a> .<\/p><p>You are welcome to use our live chat, which will be either directed to relevant FAQ or answered by one of our customer service executive.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">If I received and product which has crossed the expiry date \/ defective \/ damaged etc, how can I get it replaced or return?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>We always have 100% quality products and do periodic quality check, so it is unlikely to have an expired or defective product getting delivered. But, in case if you issues with any product for any reasons, you can return it to our Representative at time of delivery itself or you can contact our customer support team and we will do the needful.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What is the Return Policy?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>If you do not want a product you can return it within 7 days from the date of delivery and the products should be in as it is condition when you received, so we can either exchange or equivalent e-voucher on your account. Please contact our Customer Service team to discuss on return of product.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How do I get my money back in case of a cancellation or return?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>It depends on the mode of payment, in case of cash-on- delivery during the delivery, our delivery representative will deduct the return product value and collect the bill amount from the customer, in case of payment through bank account, we will need you back account details to credit back or equivalent e-voucher on your account. Please contact customer support for any further assistance regarding this issue.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">I want few products which are not available in website Grobasket.dk. Is it possible to make it available?<\/div><i class=\"ip-plus c-ip-accordion__arrow\"><\/i><\/a>\t\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>We will try to make it available based on the request and demand, kindly send in your request to us in <a href=\"mailto:info-ikast@grobasket.com\">info-ikast@grobasket.com<\/a>, so we can help you with.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL INFORMATION How to Login to Grobasket.dk Website? You can login to\u00a0Grobasket.dk\u00a0website by clicking on the\u00a0\u201cMY Account\u201d\u00a0tab at&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1727","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/pages\/1727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/comments?post=1727"}],"version-history":[{"count":65,"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/pages\/1727\/revisions"}],"predecessor-version":[{"id":34983,"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/pages\/1727\/revisions\/34983"}],"wp:attachment":[{"href":"https:\/\/grobasket.com\/ikast\/wp-json\/wp\/v2\/media?parent=1727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}