You can register by clicking on the “MY Account” tab at the top right corner of the Grobasket.dk Website, where new users can create an account by entering their email address and press “CREATE AN ACCOUNT” and filling in the required details in the proceeding page. After your registration all your account details will be mailed to your registered email id.

Yes its mandatory to buy(checkout) products from Grobasket.dk website. As a Guest or without login you can browse and add products to the cart but during the Checkout you will be prompted to login or register to finish the check out.

User id supported on Grobasket.dk website is your Facebook, Google login or you can create a separate login for grobasket.dk with your email address.

Yes, Under My Address please add your default billing and delivery addresses when placing an order. You may also add additional addresses, which can be useful for sending gifts or receiving an order at your office or parents.

Usually the delivery will be between 19:00-21:30 in the evening. During the check-out process in the comment field  “If you would like to add a comment about your order, please write it in the field below”, you can leave your comments so we will call and confirm your presence.

Yes, we normally deliver on same day for order placed before 17:00 CET and If the order is placed after 17:00 CET, we will deliver the order by next day.

No, you will not be able to make any changes to your order after the order has been placed. However, you may contact our customer service number +45-50284555 and they will try and accommodate whatever possible during that time. But still, if the order has been dispatched, then no modifications are possible.

After the Delivery has been shipped address cannot be changed. In case of an urgent requirement of change of time please contact our customer support team and we will try our best to accommodate your request.

After the order has been placed successful, you will not be able to make modifications on the website. Please write an email to orders@grobasket.com for any modifications, so we can try to do our best.

No, items which are out of Stock cannot be ordered. If there is an urgent requirement you may contact out customer service team so we will try to help you.

We send email to your registered email id during each stage of the order processing, but you can also check the status of your order by contacting our customer support team.

This is a very unlikely to face this situation since unavailable products cannot be ordered or they are not displayed on the website. We make sure your order will be delivered as per your order. If in case of some the product is missing after the delivery, we make sure it reaches you or your money is returned for the product which is missing.

You can cancel an order before the start of Delivery, by contacting our customer support team.

Yes, it is possible. Kindly login to Grobasket.dk website and go to the “My Orders/Order History” in “My Account” section at the bottom of the web page.Now , you can see all the list of orders you placed, at the end of each order you will find reorder button, Kindly click on the REORDER button and you will moved to the check out page, were you can modify the list if you want and complete the order.

We always have 100% quality products and do periodic quality check, so it is unlikely to have an expired or defective product getting delivered. But, in case if you issues with any product for any reasons, you can return it to our Representative at time of delivery itself or you can contact our customer support team and we will do the needful.

If you do not want a product you can return it within 7 days from the date of delivery and the products should be in as it is condition when you received, so we can either exchange or equivalent e-voucher on your account. Please contact our Customer Service team to discuss on return of product.

It depends on the mode of payment, in case of cash-on- delivery during the delivery, our delivery representative will deduct the return product value and collect the bill amount from the customer, in case of payment through bank account, we will need you back account details to credit back or equivalent e-voucher on your account. Please contact customer support for any further assistance regarding this issue.

We will try to make it available based on the request and demand, kindly send in your request to us in info@grobasket.com, so we can help you with.

During the sign-in, Kindly click forget password and enter your registered email address, so an email with a password details will be sent to your email address

All the products displayed are including TAX. After placing the order, you will get the invoice with the product and tax split up, there is no hidden or additional charges.

Cash on delivery means that you can pay cash for your order at the time of delivery of order at your doorstep.

Card on delivery is very simple, it works as you pay in a store or a taxi, you can pay through Credit or Debit card at the time of order delivery at your doorstep. Our delivery person will carry the card swiping / dipping machine if you have chosen the mode of payment as card on delivery.

During the checkout you can find a text box Voucher where you can fill in the voucher code so the discount will be automatically applied and your reduced final bill value can be seen before you make a payment.

Fruits and Vegetables pricing shown are for the day pricing. Pricing may vary while invoicing, if there is a change in the price on the day of delivery, which is rare to happen.

In our website these items are priced by Gram / kilogram. Actual weight could vary a little due to its nature. Therefore if you have ordered fruits and vegetables 100 DKK per kg,we try to deliver the best weight what you ordered but the fruit and vegetables weight varies a due to its nature.

We have a dedicated and well trained team for handling all the deliveries by own delivery vehicle operating across the city through-out the day who ensure timely & safe delivery of products to our customers. Outside Copenhagen to the entire Denmark delivery will be done through our Leading Channel Partners.

Yes, you can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

We provide free delivery for orders above 299 Kr within Copenhagen Urban area on Wednesday & Saturday. For orders on any other day of the week, we charge a flat 35 Kr delivery fee.

We receive Fresh vegetables & fruits every Wednesday & Saturday, hence we wish to deliver for free on these days of the week.

Please help us in our effort to be more sustainable and environmentally conscious by ordering on Wednesday and Saturday, where we can deliver to more than one household in an area.

We also encourage group ordering with exciting discounts. Please call us +45 50284555 or write to us at info@grobasket.com for further information

Currently, Grobasket provides its service to Copenhagen Urban and outside Copenhagen to entire Denmark and other select countries in EU.

*Outside Greater Copenhagen Delivery details*
Rules & regulations

For the below postal codes, cities and areas Once you have placed your order it will be delivered to you within 36 hours via PostNord based on the following conditions:

Fynlland : postcodes between  5000 – 5985
Jylland :Postcodes between  6000 – 9993

Conditions :
1. We will not be sending fresh vegetables and Frozen food, due to the time it will take to deliver to these areas.

2. If you place the order on Friday, you may get your order on Tuesday latest, due to Weekend.

3. We will charge the shipping charges based on the quantity of your order and as per the PostNord package standard dimensions ( Max 30Kg per box with 50X50X35cms),
If your order doesn’t fit in 1 standard box, we will divide it into 2 boxes, and  customer has to bear the shipping charges for box 2.

For Postcode between : 3000 – 3790

Areas within these postal codes will get the same day delivery based on the distance and the min order value should be mentioned in the space – ”What should be the minimum order value for delivery?”

*Currently Grobasket is working on its own logistics method so that we can serve better to reach your order within 24 hours along with fresh vegetables and frozen food*

We will update on our website when we are ready with our logistics.

Thanks for understanding.
For further queries please contact customer support 24/7 on our website live chat.

Regards,
Grobasket

You will receive email at every stage of your order processing, right from order confirmation till the delivery. But if you wish to know more details you can contact our customer support team.

In case of a delay, our customer support team will keep you updated on the same.

1. Free shipping days – Wednesday and Saturday if order placed before 17:00 with mimimum order value stated in point 3.

2. Non-free shipping days: Monday, Tuesday, Thursday, Friday & Sunday. The below delivery charges apply if order placed before 17:00 with minimum order value stated in point 3 & 4.

3. Minimum order value:
Greater Copenhagen – DKK 299
Kokkedal, Farum, Albertslund, Vallensbæk, Græve – DKK 400
Taastrup, Høje Taastrup, Vedbæk, Nærum, Hørsholm – DKK 450
Hillerød, Køge, Ølstykke & Røskilde – DKK 600
Kastrup, Holte, Hedenhusen, Sølrød strand – DKK 500
Ringsted & Kørsor – DKK 750

4. Chargers applicable
Greater Copenhagen – 35 DKK
Kokkedal, Farum, Albertslund, Vallensbæk, Græve – DKK 50
Taastrup, Høje Taastrup, Vedbæk, Nærum, Hørsholm – DKK 50
Hillerød, Køge, Ølstykke & Røskilde – DKK 60
Kastrup, Holte, Hedenhusen, Sølrød strand – DKK 60
Ringsted & Kørsor – DKK 75.

*Outside Greater Copenhagen Delivery details*
Rules & regulations

For the below postal codes, cities and areas Once you have placed your order it will be delivered to you within 36 hours via PostNord based on the following conditions:

Fynlland : postcodes between  5000 – 5985
Jylland :Postcodes between  6000 – 9993

Conditions :
1. We will not be sending fresh vegetables and Frozen food, due to the time it will take to deliver to these areas.

2. If you place the order on Friday, you may get your order on Tuesday latest, due to Weekend.

3. We will charge the shipping charges based on the quantity of your order and as per the PostNord package standard dimensions ( Max 30Kg per box with 50X50X35cms),
If your order doesn’t fit in 1 standard box, we will divide it into 2 boxes, and  customer has to bear the shipping charges for box 2.

For Postcode between : 3000 – 3790

Areas within these postal codes will get the same day delivery based on the distance and the min order value should be mentioned in the space – ”What should be the minimum order value for delivery?”

*Currently Grobasket is working on its own logistics method so that we can serve better to reach your order within 24 hours along with fresh vegetables and frozen food*

We will update on our website when we are ready with our logistics.

Thanks for understanding.
For further queries please contact customer support 24/7 on our website live chat.

FOR SAME DAY DELIVERY REMEMEBER TO PLACE YOUR ORDER BEFORE 17.00 (applies for all days)

We always want to provide the best service to our valued customers and hence provide home deliveries across Copenhagen and beyond.

However, it is important that your address or dwelling should be easily accessible by our delivery personnel to deliver at your door,  keeping thier physical safety and well-being in mind.

1. We will NOT be able to deliver to your door if you do not have a elevator and live above 1st floor of the building. We will of course be eager to do so if your order is small enough to carry easily or with your helping hand in case of large orders. We are always considerate, if the situation demands and would oblige to do our best to help women and elderly. However, pushing our personnel to deliver in the above cases will lead to heavy fines from the Occupational Health & Safety department in Denmark, which will be transfered to your expense.
2. We will NOT be able to deliver to your door if you do not have proper parking available in and around your house or buidling. If you insist our personnel to do so, resulting in parking fines, we unfortunately, have to transfer the same to your expense.
3. In case of a large order with bags of Atta or Rice, We will ONLY  be able to deliver to your door if you lend a helping hand carrying your order with us.

Thank you for your understanding and support.