Shipments and Returns
1. When will I receive my ordered Goods?
During the checkout you have the space to enter the additional information, where you can enter the date and time of delivery you wish to, and we make our best to deliver for you. orders placed after 17:00 CET will be delivered the next day.
If there are any delays in delivery due to unforeseen reasons, the same will be informed to you at the earliest.
2. How is the delivery done?
We have a dedicated and well trained team for handling all the deliveries through different modes, own delivery vehicle operating across the Copenhagen city who ensure timely & safe delivery of products to our customers and outside Copenhagen will be handled by our industry leading delivery partners.
3. Is it possible to change the delivery address detail which is registered on the website?
Yes, you can change your delivery address on our website once you log into your account. Click on âMy Accountâ at the top right-hand corner and go to the âUpdate My Profileâ section to change your delivery address.
4. Are there any delivery charges applicable for my order?
1. Free shipping days â Wednesday and Saturday if order placed before 17:00 with mimimum order value stated in point 3.
2. Non-free shipping days: Monday, Thursday & Sunday. No deliveries on Tuesday & Friday.
The below delivery charges apply if order placed before 17:00 with minimum order value stated in point 3 & 4.
3. Minimum order value:
Greater Copenhagen â DKK 299
Kokkedal, Farum, Albertslund, VallensbĂŚk, GrĂŚve â DKK 400
Taastrup, Høje Taastrup, VedbĂŚk, NĂŚrum, Hørsholm â DKK 450
Hillerød, Køge, Ălstykke & Røskilde â DKK 600
Kastrup, Holte, Hedenhusen, Sølrød strand â DKK 500
Ringsted & Kørsor â DKK 750
4. Chargers applicable
Greater Copenhagen â 35 DKK
Kokkedal, Farum, Albertslund, VallensbĂŚk, GrĂŚve â DKK 50
Taastrup, Høje Taastrup, VedbĂŚk, NĂŚrum, Hørsholm â DKK 50
Hillerød, Køge, Ălstykke & Røskilde â DKK 60
Kastrup, Holte, Hedenhusen, Sølrød strand â DKK 60
Ringsted & Kørsor â DKK 75
FOR SAME DAY DELIVERY REMEMEBER TO PLACE YOUR ORDER BEFORE 17.00 (applies for all days)
5. What area does Grobasket.com deliver?
Grobasket.dk provides the service in Copenhagen and outside Copenhagen currently.
6. How can I track delivery of my order?
You will receive email at every stage of your order processing, right from order confirmation till the delivery. But if you wish to know more details you can use our online chat or email us at orders@grobasket.com.
7. Would I be informed if there is any delay in my order delivery?
In case of a delay, our customer support team will keep you updated on the same.
8. What should be the minimum order value for delivery?
The minimum order value is 299kr. It may vary if the location is outside Copenhagen area, this will be informed by a call or email by our customer service personnel.
Dear Customers,
No delivery on orders placed on Tuesday and Friday. Please place your orders on other days.
Thanks for your co-operation.
Best Regards,
Grobasket Team